Why hasn't my tracking updated?
At the moment, all shipping carriers are experiencing unprecedented delays, due largely to impacts from COVID-19. We have seen domestic packages need some time to arrive and tracking information is not being updated consistently. The vast majority of the time we have shipped your order as normal and it is flowing through their system, it’s just taking longer and slightly more mysterious where it actually is in the process. Your patience and understanding during these historic times is greatly appreciated, and we’re doing everything we can to try to provide the best process possible with as much is within our control.
If it has been more than many days and tracking has not updated or your order has not shown up, please email us. We will always take care of you!
Oops, I gave you an incorrect shipping address!
Please email us immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we might be able to correct it before it goes out the door.
If your order ships to the address provided and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address provided at the time the order is placed and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.